What Is Text Analysis?

customer service

This article will discuss the basics of text analysis: its taxonomy, techniques, and results. We’ll also look at the different applications of text analysis, such as in customer service and marketing. For example, text analysis is a powerful technique that helps to understand and manage customer service data, including chats, emails, and social media posts. Read on to learn more. But first, let’s define “text analysis.”

Text analysis

What is text analysis? Using text analysis methods to study a written work requires interpreting the data. Often, the data comes from digitized works by renowned authors. Texts can also be anything from speeches, diaries, or letters to academic writings and biographical information. Text analysis methods can be based on dictionaries and large data repositories. In addition, you may categorize texts to allow researchers to identify important details within them.

To make your text analysis easier, consider using a pre-built taxonomy model. This helps you begin the topic modeling process. Moreover, text analysis software offers horizontal and industry models. While industry models help analyze content, sentiment analysis methods require different data types. For example, the language used in various sectors may differ from the terminology used by customers. However, vendors often use standard approaches. Therefore, using text mining methods, you can analyze data from a single industry for multiple industries. Learn more about this from Qualtrics.com.


Text analysis is an indispensable tool for marketing research, and its many applications are numerous. For example, marketers can use text analysis to gain insights into their customers and competitors. Text analysis can also be used to study adverse reactions to pharmaceutical drugs. Despite its many applications, the marketing field remains interdisciplinary, with researchers coming from different disciplines and research philosophies. Yet, all are working towards the same goals. This diversity of knowledge makes the domain feel like separate tribes, even though they have a common goal.

Text analysis is most commonly used in the study of written language and includes various methods. Text analysis is a fundamental component of media and cultural studies. It typically combines a qualitative approach with a creative focus on the texts’ underlying social and political context. Therefore, it is an essential tool in quantitative and qualitative research. This article will provide an overview of some significant types of textual analysis.


Although texts are the most common form of interpersonal communication, many different techniques are used to analyze them. Text analysis can help us understand the messages we receive through mass media, identify strategies, and developments in rhetoric, and uncover the rules of social communication. Text analysis techniques include linguistic analysis and discourse analysis. However, the encoding of meaning is not always linear and is heavily influenced by the context in which it is expressed. As a result, applying traditional text analysis techniques to a large corpus is complex and requires specialized expertise.

New text analysis techniques are being applied to many fields, including sociology. Early and prominent sociologists developed new methods for analyzing text data, and new ones emerged from areas outside of the social sciences. In addition, new techniques have been developed to analyze text data that are larger and more diverse. Finally, developing algorithms and infrastructures for text analysis has helped broaden the scope of social science research. Today, text analysis techniques can be used to study new research subjects and to provide a fresh perspective on small corpora.


If you have a large corpus of documents, you might want to use text analysis as one method to identify patterns. However, textual data can contain errors. Many types of errors are common in data, including missing data fields and incorrect formatting. A thesaurus and a search function can be helpful to supplement the data you’ve gathered. You can always re-run the analysis with a new corpus if the errors are too numerous to count.

Text Analysis can also be used to track competitor sentiment. It is beneficial in identifying customer values and weaknesses. Using text analytics, you can identify customer engagement channels and adapt your marketing strategies accordingly. The results can be presented in easy-to-understand reports and graphics. Text analytics also identifies trends, patterns, and actionable insights that you can use to improve your marketing and communication strategies. In addition, you can use text analysis to enhance your customer service operations.


Whether you’re searching for a new data source or want to analyze existing content, text analysis is an excellent tool for analyzing information. Text analysis tools can identify gaps in knowledge graphs and find new knowledge. Combining these two approaches can make text analysis more effective than ever. The ability to drill down into data, combine it with advanced search operators, and apply artificial intelligence to identify patterns is a significant benefit of text analysis.

Text analysis is an effective method for companies that want to cut through information overload. With the right tools, companies can mine historical customer conversations and extract valuable insights. Companies can even customize these tools to meet their own needs. For example, using text analysis, companies can identify their most common customer concerns. They can improve their products and services based on those insights. Ultimately, this type of analysis helps companies to become more competitive.

Leave a Reply